Shipping Methods:
SF Express / Courier Company Collect on Delivery (Payment to the courier company upon receipt by the recipient)
Free Local Delivery for any order of HK$399 or more (not applicable to outlying islands and remote areas including Tai Mo Shan, Fei Ngo Shan, Kwun Yam Shan, Discovery Bay, and the airport; Hong Kong Island: Mid-Levels, The Peak, Stanley, Tai Tam, Shek O, Jardine's Lookout, Repulse Bay, and Deep Water Bay; Kowloon and the New Territories: all rural areas, Ma Wan, Sha Tau Kok, Lung Kwu Tan, Da Gu Ling, Lok Ma Chau, and Clear Water Bay Peninsula).
Pickup at SF Express Stations or SF Smart Lockers.
- SF Station Address: https://bit.ly/2AN3eRQ
- SF Smart Locker Address: https://bit.ly/2nyfoW4
Additional Information:
i. After shipment, we will provide customers with a tracking number. Generally, items can be picked up within 1-2 working days. Once the goods arrive at the selected SF Smart Locker, SF Station, or service center, an SMS notification will be sent to the customer for pickup.
ii. Please collect within the specified time mentioned in the SMS:
- For "Popular" SF Smart Lockers: within 24 hours
- For "Non-Popular" SF Smart Lockers: within 30 hours
- For SF Stations: within 2 days
iii. Overdue parcels will be collected by SF Express / other courier companies. Customers should call the courier company’s customer service hotline to rearrange pickup.
iv. If a customer chooses a "Popular" SF Smart Locker and fails to collect within the first 24 hours specified in the SMS, a service fee of HKD 10 will be charged for every subsequent 24 hours. The fee will accumulate in 24-hour increments.
Residential Address
i. A residential property refers to a location intended for residential use.
ii. Delivery addresses cannot be post office boxes.
Some smart lockers are limited to resident pick-up only. If you are not a resident of that estate, please do not choose that estate's smart locker. I-ELEMENT will not be responsible for any inability to collect items due to restricted access to the estate.
Management Office, 16 Yip Wo Street, Fanling, [Monday to Friday 08:45–18:15; Saturday 08:45–14:45]
Management Office, 24 On Chuen Street, Fanling,[Monday to Friday 09:15–18:15; Saturday 09:15–15:45]
Management Office, 1/F, Chip Lee Building, 180 Sai Yeung Choi Street South, Mong Kok, [Monday to Sunday 10:45–21:00]
Management Office, 9/F, Kentucky Industrial Building, 57-61 Lei Muk Road, Kwai Chung [Monday to Saturday 09:00–13:00]
Management Office, 3/F, Wah Chun Industrial Center, 95 Chai Wan Kok Street, Tsuen Wan[Monday to Friday 09:15–18:15; Saturday 09:15–15:45]
Please ensure that the recipient's information is completely accurate, including name, address, and contact mobile number. The company will not provide refunds or follow up on issues resulting from incorrect information provided by the customer that leads to loss or delay.
Regardless of the chosen method of delivery (except for self-collection at pickup centers), deliveries will be rescheduled unless affected by typhoons, storms, or other force majeure events.
The company's responsibility is to deliver the goods correctly based on the delivery information provided by the customer to SF Express or other courier companies. The company will not be held responsible for delays or failures caused by individual courier company issues.
Customers must follow the pickup instructions and rules provided by the courier company. The company will not be responsible for any losses incurred due to the courier company's delivery rules.
If delivery fails or items are returned to the company due to incorrect delivery information provided by the customer, multiple failed contacts by the logistics company, unreasonable refusal by the customer, or failure to collect items on time, any additional return shipping costs, second delivery arrangements, or fines imposed by the logistics company will be the responsibility of the customer.
If items are damaged or lost during transit due to the logistics company's error, the company will assist the customer in pursuing claims with the courier company but will not provide compensation.
The company will make every effort to ensure the integrity and safety of packaging, but it is inevitable that the appearance of items may be affected due to accidents during transportation.
The establishment and specification of the above terms are to protect the rights of both consumers and the company and apply to general situations. If there are any special circumstances that cause confusion for the customer, please contact staff for inquiries, and the company will handle them at its discretion.
I-ELEMENT reserves the right to modify any terms and conditions. Updated terms and conditions will be posted on this webpage without further notice. In case of any disputes, the company's interpretation and final decision shall prevail.
